| It's hard work running your own businesses. As well | | | | customers are in a different part of the country, you |
| as being an expert in your own right, you also need | | | | can choose a code that's local to them. So when |
| to handle or oversee all the paperwork, finances, | | | | they need to speak to you, they pay only the cost |
| cash-flow, and record-keeping. One of the best ways | | | | of a local call. |
| to help yourself and your SOHO is to make your | | | | 5. Online account and record keeping. Free, detailed |
| phone calls over your existing broadband connection. | | | | online records mean that you can check whom you |
| Find a good VoIP provider, and you can be sure that | | | | called, when, and for how long, at any time. |
| your 'small office, home office' - at least when it | | | | 6. Choice of packages. When you sign up, you can |
| comes to telephone calls - runs as smoothly as | | | | choose the package of countries that that suits you |
| possible. | | | | best. Do you just call UK numbers? Or do you need |
| Here are 10 ways in which Voice over Internet | | | | to include European destinations? Perhaps you make |
| Protocol (VoIP) can most benefit anyone who runs a | | | | most of your calls to the US or India? Whatever |
| SOHO (Small Office, Home Office). | | | | your SOHO needs, there will be a package to suit |
| 1. Save money. You're probably aware by now that | | | | you. And you can change or upgrade whenever you |
| using VoIP slashes the costs of making telephone | | | | want, as and when your SOHO business grows. |
| calls. If you've got a cable broadband connection | | | | 7. Always be contactable. You customers will know |
| (such as Virgin) you can cancel your cable phone line | | | | they can always get hold of you. Most VoIP |
| but keep your cable broadband connection. This | | | | providers throw in an armful of free features, |
| means your VoIP phone line becomes your main | | | | including many that traditional landline providers would |
| phone line without the need to pay line rental | | | | charge for. From call waiting to ring-back, 3-way |
| anymore. If you're an ADSL broadband customer | | | | calling and call forwarding, you can rest assured that |
| (such as with BT), you can't cancel your phone line | | | | there's everything you need to make sure you offer |
| without losing your broadband connection. But if you | | | | top-class customer service. |
| still make a lot of calls, you can still save thanks to | | | | 8. Unlimited anytime calls. You can call customers back |
| the unlimited call packages available from VoIP | | | | confident that you can talk for as long as they need |
| providers. | | | | you to, without worrying about the telephone bill. If |
| 2. Cheap second business line. If you decide that you | | | | you offer to call customers back when they ring you, |
| need a second line, with a second work number | | | | you will add value and make your business stand out |
| dedicated to your SOHO business, it's easy to set up. | | | | in terms of customer relations. |
| Whether you're a cable or ADSL broadband | | | | 9. Call clarity. Your customers won't know you're |
| customer, you can easily find a VoIP provider and | | | | using a broadband telephone unless you tell them. |
| start making calls to other landlines or mobiles using | | | | 10. Easy to set up. If you've got a broadband |
| your existing broadband set-up. | | | | connection and a DECT telephone, all you need to do |
| 3. Predictable monthly bills. VoIP offers unlimited, | | | | is find a good VoIP provider and sign up. They'll send |
| anytime calls to landlines and sometimes, mobiles. This | | | | you the adaptor you need to connect your phone to |
| means that you always know what your bill will be. | | | | your broadband (using either your computer or your |
| No unpleasant surprises, no bill shocks. You can | | | | router) and you're ready to start making cheap calls |
| manage your SOHO budget much more smoothly. | | | | through the internet. |
| 4. Choice of dialling code. When you sign up to a | | | | So if you run a small business, or you are |
| VoIP provider, they will usually give you the option of | | | | self-employed and work at home, using broadband to |
| choosing a dialling code that suits you. If your | | | | make phone calls makes sound business sense. |